Outpatient flow mapping
Why a clinic that starts at 08:30 still has people standing at 11:00 — slot times, arrivals, and the corridor, mapped for the outpatient lead.
Clinic observation plus diary review
Ten days to three weeks
Outpatient departments in Tbilisi and, by agreement, other Georgian cities
From 5,800 GEL for one clinic stream
The problem we are asked about
An outpatient lead will say the diary is fully booked and the corridor is still full. Those two facts can both be true: first slots that never start on time, follow-up appointments stacked behind a slow first consultation, or a single room serving two lists that were never meant to share a door.
We map one clinic stream — for example Tuesday endocrinology, or the fracture clinic on Thursday morning. We watch arrivals against the printed list, note when doors open, and draw the queue as it formed, not as the diary promised.
Included
- Two observed sessions of the same clinic, where possible
- The existing appointment diary for an agreed month
- A one-page map of the corridor and rooms as used that morning
- A short note on what the diary cannot show (unrecorded walk-ins, missing finish times)
Not included
- A redesign of the building
- Call-centre scripts
- Patient satisfaction interviews
Bring the printed list from a recent Tuesday, not a cleaned extract. The mess on the page is usually the point.